Final Sale & Repair Policy
ALL SALES ARE FINAL — NO RETURNS, REFUNDS OR EXCHANGES
Every Pearl Envy purchase is final, including pre-designed and custom-made items. We do not accept merchandise returns, refunds, exchanges or customer-requested cancellations, except where required by applicable law. There is no one-hour cancellation or return window.
LIVE & Private Design Sessions
A $50 non-refundable design deposit applies only to sessions where you design with Pearl Envy privately or LIVE. It is credited toward the total price of your design. This deposit does not apply to pre-designed items. If a customer chooses not to proceed, the design deposit remains non-refundable, subject to applicable law. If Pearl Envy cancels the order or session, the customer is not charged or made to forfeit the $50 deposit, and payments will be refunded as required by law.
Damage & Repair Requests
For damage upon delivery, contact Amanda@mypearlenvy.com immediately, preferably within 24 hours after USPS tracking confirms delivery, with photos. This reporting request does not restrict any legal rights. Eligible repair requests, pearl re-securing and the existing 60-day workmanship warranty remain available. Approved repairs are not merchandise returns.
For repair requests, contact Amanda@mypearlenvy.com.
PEARL ENVY WARRANTY, FINAL SALE & PRODUCT CARE POLICY
At Pearl Envy, I take great pride in the quality, craftsmanship, and attention to detail that goes into every custom piece I create. Each finished piece is personally assembled with care, and I proudly stand behind my workmanship.
Please review the following policy so you understand our final-sale terms, warranty coverage, exclusions, and proper care of your Pearl Envy pieces.
ALL SALES ARE FINAL
Due to the custom and personalized nature of Pearl Envy jewelry and accessories, all sales are final.
Pearl Envy does not accept merchandise returns or exchanges or customer-requested cancellations. No one-hour cancellation window is offered. The $50 non-refundable design deposit applies only to LIVE or private design sessions, not pre-designed purchases, subject to applicable law.
This final-sale policy also applies to loose charms, chains, connectors, components, findings, and other merchandise purchased individually. Please carefully review your selections before completing your purchase.
For custom designs, customers are responsible for reviewing and approving their design selections, including charms, chains, connectors, colors, materials, sizing, and other requested details.
All Sales Final does not eliminate or replace Pearl Envy’s 60-Day Workmanship Warranty. If Pearl Envy makes an error with your order, or your qualifying finished piece experiences an issue covered by the warranty below, please contact me so I can make it right.
60-DAY WORKMANSHIP WARRANTY
Qualifying finished jewelry and accessories personally assembled by Pearl Envy are covered by a 60-day workmanship warranty beginning on the original date of purchase.
This warranty applies to Pearl Envy-built pieces regardless of whether the design includes stainless steel, 18K gold-plated stainless steel, gold-filled materials, mixed metals, enamel, rhinestones, pearls, beads, or other materials.
If, during normal use, your Pearl Envy-built piece comes apart at a connection point or a charm becomes detached due to an issue with my workmanship, please contact me within the 60-day warranty period.
Covered workmanship issues may include:
• A jump ring or connection point coming apart during normal use
• A charm becoming detached from a Pearl Envy-built piece during normal use
• Another assembly-related issue determined to be the result of Pearl Envy’s workmanship
For an approved warranty claim, I will repair or correct the covered issue at no charge.
ACCIDENTAL DAMAGE, MISUSE & NORMAL WEAR
The 60-day workmanship warranty does not cover damage resulting from accidents, misuse, neglect, improper care, excessive force, alteration, or normal wear and tear.
For example, if your jewelry becomes caught or snagged on clothing, a purse, furniture, another object, etc., and is pulled hard enough to damage or break a chain, charm, connector, jump ring, or other component, this is considered accidental damage rather than a workmanship defect.
Damage caused by pulling, stretching, crushing, snagging, improper storage, or other circumstances outside normal use is not covered under the workmanship warranty.
However, please feel free to contact me even if you believe the damage may not be covered. Depending on the damage and availability of the original components, I may still be able to offer a repair option.
LOOSE CHARMS & COMPONENTS
Loose charms and components purchased individually from Pearl Envy are not covered under Pearl Envy’s 60-Day Workmanship Warranty.
The workmanship warranty applies when Pearl Envy personally assembles the charms and components into a qualifying finished jewelry or accessory piece.
If you purchase loose charms or components and attach them yourself, use them in your own designs, or have another person or business assemble them, Pearl Envy cannot warranty the resulting piece or its construction.
Once a loose component has been incorporated into a piece by someone other than Pearl Envy, I have no control over the attachment method, tools, materials, construction, handling, or care of that finished product.
USING PEARL ENVY CHARMS FOR RESALE
If you purchase loose charms or components from Pearl Envy and use them to create products that you sell to others, you assume responsibility for the workmanship, construction, and integrity of the finished product you create, as well as any warranty or guarantee you choose to provide to your customer.
A finished item assembled by another person or business is not a Pearl Envy-built or Pearl Envy-warrantied finished product simply because one or more charms or components were originally purchased from Pearl Envy.
Third-party-created products should not be represented or advertised as having been handmade, assembled, warrantied, or guaranteed by Pearl Envy.
TARNISHING, PLATING & FINISHES
Pearl Envy’s 60-Day Workmanship Warranty covers the construction and assembly of qualifying finished pieces. Except for the gold-filled coverage described below, the warranty does not cover tarnishing, fading, discoloration, or changes to a metal or plated finish.
This includes stainless steel, 18K gold-plated stainless steel, silver-plated materials, mixed metals, and other plated or finished components.
This does not mean your Pearl Envy piece isn’t warrantied. Your qualifying finished jewelry or accessory is still covered by the 60-day workmanship warranty for Pearl Envy’s assembly and connection points. Tarnishing and changes to a finish are simply separate from workmanship.
The longevity and appearance of jewelry can vary from person to person. Individual body chemistry, perspiration, moisture, perfumes, lotions, cosmetics, soaps, cleaning products, chemicals, environmental exposure, frequency of wear, storage, and other factors can affect the appearance and longevity of jewelry and its finish.
For these reasons, tarnishing, fading, discoloration, or changes to plated finishes are not considered workmanship defects.
Every qualifying Pearl Envy finished piece includes a Jewelry Care Card explaining how to properly care for your jewelry. Following these instructions will help preserve the appearance and longevity of your piece.
GOLD-FILLED CHAIN — 60-DAY TARNISH WARRANTY
Pearl Envy’s gold-filled chain receives additional tarnish protection under our warranty.
If a qualifying gold-filled chain incorporated into a Pearl Envy-built finished piece experiences abnormal tarnishing within 60 days of the original purchase date, please contact me.
After evaluating the issue and determining that it qualifies under this warranty, Pearl Envy will replace the affected gold-filled chain.
This additional tarnish coverage does not apply to damage or discoloration resulting from misuse, improper care, alteration, exposure to harsh chemicals, or circumstances outside normal use.
HOW TO REQUEST WARRANTY SERVICE
If you believe you have a warranty issue, please contact Pearl Envy within 60 days of the original purchase date and provide your order information along with clear photographs or video showing the issue.
I will personally evaluate the piece to determine whether the issue qualifies under the 60-Day Workmanship Warranty or Gold-Filled Chain Tarnish Warranty.
Issues resulting from accidental damage, improper care, misuse, alteration, normal wear and tear, or another excluded circumstance are not covered.
For approved warranty claims, Pearl Envy will repair or replace the affected component or portion of the piece, as appropriate.
PEARL ENVY’S COMMITMENT TO YOU
I want you to absolutely love your Pearl Envy pieces and feel confident purchasing from me.
I carefully select the materials I use and personally build my finished pieces with quality and longevity in mind. My 60-Day Workmanship Warranty is my commitment to standing behind the craftsmanship of the pieces I create.
While all sales are final, I will always stand behind my workmanship and correct an error made by Pearl Envy.
If you experience an issue with your Pearl Envy piece—even if you’re unsure whether it qualifies under the warranty—please reach out. I am always happy to look at the situation and determine the best way I can help.
By completing a purchase with Pearl Envy, you acknowledge and agree to Pearl Envy’s Final Sale, Warranty & Product Care Policy.
Custom. Iconic. Uniquely YOU.
— Pearl Envy
To request an approved repair, contact Amanda@mypearlenvy.com for shipping instructions. Do not ship items without repair authorization.