Refund & Return Policy

You can always contact us for any return question at Amanda@mypearlenvy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Non returnable items and exceptions

Pearl Envy Custom Charm Jewelry Policy

At Pearl Envy, every custom piece is created specifically for you. Because each design is personalized and often includes time spent sourcing special charms, chains, and materials, all custom charm jewelry sales are final.

Please review our policy below before purchasing:

 All custom-designed jewelry, including necklaces, bracelets, earrings, purse charms, shoe charms, pet jewelry, phone charms, and other personalized creations, cannot be returned for a refund or exchanged once the design process has begun.

 Approval Process
For custom designs, photos may be provided “upon request” for approval before shipping. Pearl Envy will make reasonable adjustments during the design process to ensure you love your piece. Once approved and shipped, the sale is considered final.

 Special Ordered Items
Any charms, chains, findings, or materials specially ordered at a customer’s request are non-refundable and non-cancelable.

 Handmade Nature
Each piece is hand assembled and may have slight variations that make your jewelry uniquely yours. Minor variations are not considered defects.

 Mistakes & Quality Issues
While all sales are final, if Pearl Envy makes an error during assembly or your item arrives with a workmanship issue, please contact us within 24 hours of delivery. We will review the situation and, if deemed a Pearl Envy error, we will work with you to repair or correct the issue.

 Damaged During Transit
If your package arrives damaged, please contact us immediately with photos of the packaging and item so we can assist you with any applicable shipping insurance claims.

By purchasing a custom item from Pearl Envy, you acknowledge and agree to this Non-Returnable, Non-Refundable Custom Order Policy.

 Custom. Iconic. Uniquely YOU.
Thank you for supporting handmade, custom-created jewelry and allowing Pearl Envy to bring your vision 

All Custom Charm Jewelry Items (Exceptions) 

If jewelry is delivered broken we will issue a replacement or equivalent if the original item is no longer able to be repaired or is no longer in stock. For a replacement to be issued we must be notified within 24 hours of the delivery, determined by the USPS, UPS or Fed Ex tracking number. With the exception of items being broken upon delivery, there are no returns, refunds, replacements or exchanges

In the event your item is delivered damaged, you have 24 hours to contact us to resolve the issue.

To start a return for repair, you can contact us at Amanda@mypearlenvy.com. Please note that returns will need to be sent to the following address: [ 21919 Two Bar Trail, Palo Cedro CA. 96073 ]